If you have received the wrong item, please contact our customer service team with your order number, photograph of the incorrect item and details of the missing item.
As soon as we have been made aware we will need you to ship back the incorrect item so we can issue the exchange. Please be sure to include your order number and the item missing (including size) in the parcel.
If you have a missing item from your parcel, please contact our customer services team straight away via email with the following information: order number, full name, shipping address, item and size of missing item.
We want to make sure we can resolve this as quickly as possible for you.
On the rare occurrence of receiving a faulty item, please contact our customer services team as soon as possible. Please include your order number, a description of the item and photographic evidence of the fault.
Please do not return a faulty item unless advised to do so from our team. We will advise on the next best steps to fix the issue.
If the tracking for your parcel shows that it has been delivered but you haven't received it, you should:
Check if someone else at your address accepted the parcel.
Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place such as a porch or garage.
Look for notification of attempted delivery. You may find an attempted delivery notice in your letter box. Follow the instructions on the notice to request a re-delivery or to arrange collection of the parcel.
If you are still having trouble, we recommend you get in touch with the courier directly and get a reference number for your missing parcel. Please then email our customer service team to assist you further.
You can use any of the payment methods which have symbols in the footer of the website. (Amex, Apple Pay, Google Pay, Klarna, Maestro, MasterCard, PayPal and Visa). Please note that all credit and debit card holders are subject to validation and authorisation by both us and the card issuer to protect you against fraud.
Orders will need to be placed by 12pm (GMT) from Monday-Thursday for next day delivery.
£18.99 Standard delivery service can take between 5-15 working days.
FREE shipping when you spend £90.00 or more.
£35.00 Standard delivery service can take between 5-15 working days.
FREE shipping when you spend £120.00 or more.
Australia / New Zealand
£25.00 Standard delivery service can take between 5-15 working days.
FREE shipping when you spend $180.00 AUD or more.
Rest of the World
£15.00 Standard delivery service can take between 5-15 working days.
FREE shipping when you spend £100.00 or more.
All customs charges are to be paid by the customer upon receipt. Should they be payable, the customer will be notified that this is to be paid before delivery can be made. We cannot provide an estimated customs charge quote.
This is dependent on the recipients customs regulations in their country. All customs charges are to be paid by the customer upon receipt. Should they be payable, the customer will be notified that this is to be paid before delivery can be made.
You can return an item for refund within 14 days from the date you received your order. All original packaging should be included in your return, and any labels on the garment(s) should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process a refund.
Return for Exchange
Please note we only accept exchanges for products purchased from www.boardiesapparel.co.uk
You can return your order for exchange subject to stock availability within 28 days of receipt of goods. Exchanges only apply for items of the same price. All original packaging should be included in your return, and any labels on the garment(s) should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process an exchange.
We offer free returns for UK addresses. Please contact firstname.lastname@example.org confirming order name, order number, reason for return and refund or exchange request. (If exchange, please confirm style, size and length required). Please allow 48hrs for our customer service team to reply. We will send you a Collect+ label with information on how to find your nearest drop off point. Your refund / exchange will be processed once the package is received into our warehouse.
We currently do not offer free returns outside of the UK. Please contact email@example.com for information on how to process a refund or exchange.
For all parcels sent back to our warehouse, please be sure to include your name, order number, reason for returning or details on the exchange you would like to make. You can fill out a returns slip that comes with your original order.