FAQ

Orders

I haven't received my order confirmation email

Can I cancel or modify my order?

Gift Cards

Does Boardies® price match?

Delivery

Tracking your order

Not home when your order is delivered

Wrong item received

Missing item

Faulty / damaged item

Lost parcel

Payments

What methods of payment do you accept?

When is my card charged?

Shipping costs

Customs & import charges

Returns & Exchanges

Do you offer returns & exchanges?

When will I receive a refund for my returned item(s)?

When will I receive an exchange for my returned item(s)?

Do you refund delivery charges if I return something?

General Enquiries

What size should I order?

How should I care for my Boardies® products?

Do you offer any first-time customer discounts?

Contact us

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